Like any new platform, there's a learning curve, and we'd rather you know that upfront.

Tandem Dots runs on GHL. If you're coming in with zero tech experience, plan on spending time getting familiar with the platform before it feels natural. The drag-and-drop builders keep things approachable, and Tandem Learning, our on-demand video library in your user menu, walks you through setup and how to actually use the platform. Tech support is there too, but for when something goes wrong or you’re stuck with something specific, not for platform walkthroughs.

Something we see often is business owners who aren't tech-inclined tend to have someone else in the mix, a VA or ops person who handles the platform side while they focus on the business. That doesn't rule you out if you don't have that support. It just means going in with the right expectations.

Yes. GHL (High Level) is our base engine. It's solid, enterprise-grade software.

Paula's background is systems and tech. Rachael's is branding and marketing. Our business model, branding framework, and support all come from that combination. That's what you're getting layered on top of GHL.

If you need help, you'll get a real person, one of us or our support team.

That depends on you, your time, your budget, and the size of your team.

No two businesses are the same, so no two timelines are either. Someone running solo with an hour a week will move at a different pace than someone with a full team and a dedicated budget behind them. The more time you carve out early on, the sooner you'll have your first project live.

Yes! Just complete the form on the website (you'll find it in the menu bar) and we can set you up with a 14 day free trial

Email verification is automatically enabled for all users, because we consider this to be  essential for managing email health. The approximate cost is $0.002625 per verification, meaning 100 verifications will cost around 19p *exchange rates may vary.

The platform also offers a wide range of premium ad ons. For example, premium workflows, WhatsApp, App builder, AI features, and much more.

If you exceed your monthly email allowance - we charge £5 per additional 5000 emails.

Yes, and you save money with annual billing (2 months free!). Plus we offer legacy pricing - your rate never increases as long as you stay with us (excluding future VAT).

Unlimited. Build as many as your business needs.

Yes, connect unlimited domains to your Tandem Dots account.

Each plan includes a set limit, and if you need more we charge £5 per additional 5000 emails.

Absolutely. Everything you create and upload belongs to you. We can't use your content or contact your customers.

Yes, each plan includes a set amount of team members, and additional members can be added at the cost of £10/month per member.

You can access the platform through your mobile web browser but like any builder platform, we strongly suggest using the desktop version over the mobile version.

Your main resource is Tandem Learning, our on-demand video library that walks you through getting started.

For tech support, you can also reach out to us using our built-in “Tandem Support” feature.

If you're moving from another GHL based platform, we can give you a code to pass along to your current provider. You'd ask them to transfer your account over to Tandem Dots directly. Worth noting, you'll need to check with your current provider on their own terms and conditions first, since the transfer is ultimately down to them.

We don't currently offer help rebuilding your systems from scratch in Tandem Dots.

Like any online platform, we may experience technical issues. We work quickly to restore service and communicate any planned downtime in advance. We use High Level (GHL) software and more about this topic can be found in our Terms & Conditions.

You can cancel a plan at any time, and your services will cease on your next billing date. Payments already made for plans are non-refundable (including annual payments).

Each plan includes a set amount of accounts, and additional accounts can be added at a cost of £23/month per business.

*Additional accounts are strictly for the use of the original account user and their own businesses. Use by another business that doesn’t belong to the original user is prohibited.

We understand that there are certain obligations that come with using a CRM platform, that’s why we’ve created a list of essentials that need to be actioned as soon as you become a user, but don’t worry! Each one has a dedicated training video for you to watch 🙂

✅ Business profile setup
✅ Setting up Stripe
✅ Connecting your domain
✅ Branded domain setup

✅ Dedicated sending domain
✅ Email “reply to” address

✅ Email verification

✅ Wallet & top up
✅ Setting up your brand board