Legal Policies

These Terms and Conditions ("Terms") govern your access to and use of the Tandem Dots Platform and Services. Your use of our public website and social media channels, where you are not a registered User, is instead governed by our separate website terms of use, available at tandemdots.com/policies.

By subscribing to or using Tandem Dots ("we", "us", or "our"), you agree to be legally bound by these Terms, our Data Processing Agreement, and our Acceptable Use Policy. Our Privacy Policy is a transparency notice explaining how we handle personal data; it is not a contractual document and does not form part of this agreement.

You confirm your acceptance of these Terms by ticking the acceptance box at checkout; the checkout process cannot be completed unless this box is ticked. This applies to the version of the Terms in force at the date of your subscription or renewal, and we retain a record of the version you accepted.

If you do not agree to these Terms, you must not use our services or platform.

Tandem Dots services are for business users only and are not intended for individual consumers. By using the Platform or Services, you confirm that you are acting wholly or mainly for business purposes and not as a consumer under applicable consumer protection laws. If you are accepting these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to these Terms.

Tandem Dots Ltd is a company registered in Scotland under company number SC855230, with its registered office at:
2nd Floor, 48 West George Street
Glasgow, G2 1BP

1. Definitions

"User" means the individual (sole trader) or business that registers for a Tandem Dots account.

"Active User" means a User who has been authorised by Tandem Dots to access the Platform or Services, has a current subscription or other valid access arrangement, is not in payment default, and whose account has not been suspended or terminated under these Terms.

"Authorised Users" means employees, contractors, agents, or other individuals permitted by the User to access the Platform under the User's account.

"Platform" refers to Tandem Dots' white-label software, provided under licence from HighLevel (also known as GHL or Go High Level), and associated services.

"Services" means all SaaS platform access, onboarding, technical support, automation setup, done-for-you work, training, and consultancy delivered by Tandem Dots.

"Add-Ons" means optional features, integrations, or usage-based services that incur additional fees (e.g. SMS credits, WhatsApp templates).

"Data Protection Laws" means the UK GDPR (as amended, including by the Data (Use and Access) Act 2025), the Data Protection Act 2018 (as amended), the Privacy and Electronic Communications Regulations 2003 (as amended) ("PECR"), and all related laws applicable in Scotland.

"Third-Party Services" means external platforms that you choose to connect to the Platform, such as Meta, Google, Twilio, WhatsApp, and Stripe.

"Fees" means all amounts payable by you to Tandem Dots under these Terms or any Service Agreement.

"Business Day" means a day other than a Saturday, Sunday, or public holiday in Scotland.

"Subscription Term" means the then-current period for which you have subscribed to the Services, whether monthly or annually.

"Order Form" means any order form, quote, or online checkout process through which you purchase Services.

"Service Agreement" means any separate written agreement governing done-for-you Services.

"Core Feature" means a feature identified as included within your specific plan description at the point of purchase, excluding beta, experimental, or clearly optional Add-On features.

2. Services and Subscription Plans

2.1 Core Services

Tandem Dots provides multiple types of services including but not limited to SaaS access, Done-for-You services, and Educational resources. Access to certain Services, features, educational resources, and support may be limited to Active Users depending on subscription tier and account status.

2.2 Membership Plans

Current allowances, usage limits, and inclusions for each plan are set out on our plans page at tandemdots.com. We retain an archived copy of the plan description that applied to you at the point of purchase or renewal, and that description governs your subscription for that term.

2.3 Third-Party Integrations

Our Platform may integrate with Third-Party Services that you choose to connect (e.g. WhatsApp, Facebook, Google). We are not responsible for their availability, security, pricing, or data handling, except where such a service is also a Sub-processor engaged by us, in which case our Data Processing Agreement applies.

2.4 Beta and Experimental Features

From time to time, Tandem Dots may provide access to beta, experimental, early access, or pre-release features. Such features are provided on an "as is" basis and may be modified, suspended, or withdrawn at any time without notice.

3. Payment, Billing and Renewals

3.1 Fees

All Fees are displayed at checkout and on our website before you complete your purchase. Fees are payable monthly in advance, or annually in advance (if selected).

3.2 Automatic Renewal

Subscriptions automatically renew unless cancelled in line with Clause 12. To avoid renewal, cancellation must be submitted before 11:59pm (UK time) on the day before your renewal date. Renewal reminders will be sent to users on annual plans at least 30 days prior to their renewal date.

3.3 Payment Method

You authorise us to charge your nominated payment method on each billing date. It is the sole responsibility of the user to ensure that all payment methods are up to date.

3.4 Price Changes

We may update subscription fees or Add-On pricing by giving you at least 30 days' notice by email. If you are a monthly customer and do not wish to accept a price increase, you may cancel before the new price takes effect, in line with Clause 12.1.

3.5 Add-Ons & Usage-Based Billing

Some services (e.g. SMS, WhatsApp services, call forwarding) are billed separately on a pre-paid credit wallet basis or per-use pricing, at the rates shown on our plans page.

3.6 Refunds

Users are purchasing as business customers and therefore acknowledge that there is no statutory cooling-off period. Once payment is made, fees are non-refundable as standard unless we've agreed otherwise in writing, or as set out in Clauses 3.9 and 12.6.

3.7 VAT Status

As of the publication date of these Terms, Tandem Dots Ltd is not registered for Value Added Tax (VAT). Should the company become VAT registered in future, we will notify users via email at least 30 days before VAT is applied.

3.8 Failed Payments and Non-Payment

If any payment is not successfully processed on the due date, the outstanding amount shall become immediately due and payable. We reserve the right to suspend access to the Services if payment is not received within 7 days of the due date. If payment remains outstanding for more than 30 days after the due date, we may terminate this Agreement on written notice.

3.9 Extended Unavailability

Where the Platform is wholly unavailable for a continuous period of more than 14 days, you may request a pro-rated service credit for that period. Requests must be made within 30 days of the unavailability ending.

4. Affiliate Programme and Commission

4.1 Eligibility and Scope

The Affiliate Programme is available to approved Affiliates. Commission is payable in respect of subscription plans purchased through the Affiliate's unique tracking link, as recorded within the Platform.

4.2 Approval and Holding Period

Commission relating to monthly subscription payments will be paid on or around the 15th day of the calendar month following the month in which the payment was successfully collected. Commission relating to annual subscription payments will be paid on or around the 15th day of the second calendar month following collection.

4.3 Payment Method

Commission is paid by bank transfer only. Affiliates are responsible for providing accurate and complete bank details prior to the relevant payout processing date.

4.4 Adjustments and Withholding

We reserve the right to withhold, adjust, deduct, or reclaim commission where a subscription payment is refunded, reversed, or subject to chargeback, or where there is evidence of self-referral, misleading promotion, or breach of these Terms.

4.5 No Guarantee

Participation in the Affiliate Programme does not guarantee any minimum income or volume of commission.

4.6 Affiliate Advertising and Disclosure

Affiliates must make clear, in every piece of content promoting Tandem Dots, that the content is advertising and that they may receive commission for signups made through their link. This must comply with the UK Advertising Codes (the CAP Code).

4.7 Brand and Trade Mark Use

Affiliates may only use Tandem Dots' name, logo, and trade marks in a manner we have approved in writing.

4.8 Tracking and Data Protection

Affiliates are responsible for ensuring that any tracking technology they control on their own website or content complies with PECR and UK GDPR.

4.9 Suspension and Termination of Affiliate Status

We may suspend or remove an Affiliate from the Programme where we reasonably believe the Affiliate has breached this Clause 4, engaged in fraud or self-referral, or otherwise put Tandem Dots at legal or reputational risk.

4.10 Tax

Affiliates are solely responsible for their own tax position in respect of commission earned and should seek their own accounting advice.

5. Support and Onboarding

5.1 Standard Support

Email Support is monitored Monday to Friday, 8:00 AM to 7:00 PM (excluding Scottish public holidays), with an aim to provide an initial response within 2 Business Days. Tandem Learning is a dedicated, on-demand video learning platform accessible to Active Users.

5.2 Done-for-You Projects

Where we provide setup, builds, or automations, these are governed by a separate Service Agreement. No done-for-you project will commence until the applicable Service Agreement has been signed by both parties.

5.3 Conduct Towards Our Support Team

Tandem Dots reserves the right to withdraw or suspend support services to any User or Authorised User who behaves towards our support team in a manner a reasonable person would consider abusive, threatening, or disrespectful.

6. Your Responsibilities

6.1 You must keep all login credentials secure and confidential. Login credentials may not be shared between individuals.

6.2 You are responsible for all activities carried out under your account by your Authorised Users.

6.3 You are responsible for all personal data uploaded or processed through the Platform by you or your Authorised Users.

6.4 You must identify an appropriate lawful basis under UK GDPR before uploading or processing personal data through the Platform.

6.5 You must not use the Platform for any unlawful, abusive, or harmful purpose.

6.6 You must not use the Platform to store clinical or medical records.

6.7 Billing changes, subscription cancellation, closing the account, and changes to the primary contact may only be actioned by you, or by an Authorised User you have specifically designated in writing as having that authority.

7. Data Protection and Privacy

Both parties must comply with all applicable UK Data Protection Laws. Where you control the data uploaded into the Tandem Dots platform, you are the Data Controller, and Tandem Dots acts as a Data Processor. Our full Data Processing Agreement sets out the scope, nature, purpose, and duration of processing.

8. Intellectual Property

All intellectual property rights in the Tandem Dots platform remain ours or our licensors'. You retain full ownership of your content. On payment in full for a done-for-you project, you receive a perpetual, non-exclusive licence to use the specific deliverables built for you within the Platform, for your own business.

9. Third-Party Services

Tandem Dots does not guarantee uninterrupted, secure, or error-free availability of the Platform or any Third-Party Services. Third-Party Services you have chosen to connect are governed by their own terms.

10. Limitation of Liability

Our total liability under these Terms is limited to the total Fees paid by you in the 12 months preceding the claim. We are not liable for loss of profits, revenue, contracts, or goodwill; business interruption or reputational damage; third-party service failures; or indirect, incidental, or consequential losses, subject to the exceptions set out in Clause 10.2.

11. Confidentiality

Each party must keep the other's Confidential Information secure and use it only for the purposes of these Terms. This Clause survives termination for as long as the relevant information remains confidential.

12. Cancellation and Termination

You may cancel your subscription at any time by emailing [email protected]. Cancellation takes effect at the end of the current billing period and does not entitle you to a refund of payments already made, except as set out in Clause 12.6. After termination, you have 14 days to export your data from the account.

13. Governing Law and Jurisdiction

These Terms are governed by and construed under the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

14. Business Continuity and Data Portability

If Tandem Dots Ltd ceases operations, we will use reasonable endeavours to provide at least 90 days' written notice and maintain platform access during that period. You may export your data at any time in CSV, XML, or JSON format.

15. Changes to These Terms

We will notify you of material changes by email and/or a notice on our website or platform, giving at least 30 days' notice other than where urgent legal or security reasons require otherwise.

16. Order of Precedence

If there is a conflict between our documents, the order of precedence is: (a) any signed Service Agreement or Order Form; (b) the Data Processing Agreement; (c) these Terms & Conditions; (d) the Acceptable Use Policy.

17. Entire Agreement

These Terms, together with our Data Processing Agreement, Acceptable Use Policy, and any applicable Service Agreements, constitute the entire agreement between you and Tandem Dots Ltd.

18. Notices

Formal notices under these Terms must be sent by email to [email protected]. Day-to-day support and billing queries go to [email protected].

19. Contact Us

Tandem Dots Ltd
2nd Floor, 48 West George Street
Glasgow, G2 1BP

[email protected]

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1. Introduction

Tandem Dots Ltd ("we", "us", "our") respects your privacy. This notice explains what personal data we collect, how we use it, your rights, and how we secure your data. It is a notice, not a contract.

2. Our Role: Controller and Processor

Tandem Dots acts as an independent Data Controller for personal data connected to our own business operations. Tandem Dots acts as a Data Processor for personal data that you, as a User, upload into the Platform about your own customers, clients, or contacts. That processing is governed by our Data Processing Agreement.

3. Data We Collect (as Controller)

3.1 Account & Contact Information

Full name, email, phone number, company name, job title, and billing details.

3.2 Platform Usage Data

Login times, feature usage, support tickets, and account configuration relating to your own use of the Platform.

3.3 Technical Data

IP address, device type, operating system, browser details, and cookies (see our Cookies Policy).

3.4 Marketing Data

Your preferences for marketing communications, and your interactions with our campaigns, emails, and social content.

3.5 Website Visitor and Enquiry Data

Information submitted through contact forms, newsletter sign-ups, event registrations, or referrals.

3.6 Affiliate Data

Name, contact details, payment details, and tracking link activity for individuals participating in our Affiliate Programme.

4. How We Collect Your Data

We collect data when you create an account, purchase a subscription or done-for-you package, interact with our emails, support systems, or live chat, browse our website, sign up to our newsletter, register for an event, or join our Affiliate Programme.

5. How We Use Your Data, and Our Lawful Basis

• Providing and managing your subscription: performance of a contract
• Processing payments and sending invoices: performance of a contract, and legal obligation
• Sending service updates and security notifications: performance of a contract, and legitimate interests
• Preventing fraud and protecting account security: legitimate interests
• Improving our platform and client experience: legitimate interests
• Handling legal claims, complaints, and regulatory enquiries: legitimate interests, and legal obligation
• Administering our Affiliate Programme: performance of a contract with the Affiliate
• Marketing communications: consent; or legitimate interests

6. Our Providers

A current list of Platform Sub-processors is available at gohighlevel.com/sub-processors. We carry out due diligence and put contractual protections in place with each provider we use.

7. International Data Transfers

Where we or our providers transfer personal data outside the UK, we rely on UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses. Contact [email protected] for more information.

8. Marketing Communications

You can update your preferences or withdraw consent at any time via the unsubscribe link in our emails or by contacting [email protected]. You have an absolute right to object to direct marketing at any time.

9. Data Retention

• Active account and CRM configuration data: retained for the term of your subscription
• Closed Platform accounts: deleted within 30 days, encrypted backups retained for up to 90 days
• Security and access logs: retained for 12 months from creation
• Support tickets and related correspondence: retained for 2 years after the ticket is resolved
• Prospective-customer enquiries that do not convert: retained for 24 months from your last contact
• Event and webinar registration data: retained for 12 months after the event
• Financial and tax records: retained for six years, to comply with UK tax law
• Marketing suppression records: retained indefinitely to honour your opt-out
• Affiliate records: retained for the duration of the Affiliate relationship and for six years afterwards

10. Your Rights

Under the UK GDPR, you have the right to access your personal data, correct inaccurate information, request deletion, restrict processing, object to processing, object to direct marketing, withdraw consent, request data portability, and contest automated decisions. Contact [email protected] to exercise any of these rights.

11. Data Protection Complaints

If you're unhappy with how we've handled your personal data, please contact us first at [email protected]. If you're not satisfied with our response, you have the right to contact the ICO at ico.org.uk or by calling 0303 123 1113.

12. Cookies and Tracking Technologies

Our website uses cookies to deliver essential features and analyse traffic and performance. Non-essential cookies are only set after you provide consent via our cookie banner. See our Cookie Policy for full detail.

13. Data Security

We apply technical and organisational measures appropriate to the risk, including encrypted data storage and transmission, role-based access controls, multi-factor authentication for admin accounts, and regular security testing.

14. Children's Data

Our own website and account registration are intended for individuals aged 18 and over, and we do not knowingly collect children's data as Controller. If you believe we have inadvertently collected data from a person under 18, contact [email protected].

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or data processing practices, and will notify you of material changes by email or platform notice.

16. Contact Us

Tandem Dots Ltd
2nd Floor, 48 West George Street
Glasgow, G2 1BP

[email protected]

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This Data Processing Agreement ("DPA") forms part of the Terms & Conditions between Tandem Dots Ltd ("Processor") and the User named on the relevant Order Form or account registration ("Controller").

Tandem Dots Ltd
2nd Floor, 48 West George Street
Glasgow, G2 1BP

[email protected]

1. Definitions

"Controller" means you, the User, who determines the purposes and means of processing personal data uploaded to the Platform.

"Processor" means Tandem Dots Ltd, which processes personal data on your behalf strictly as set out in this DPA.

"HighLevel" means the technology provider (also known as GHL or Go High Level) whose infrastructure underlies the Platform.

"Data Protection Laws" means the UK GDPR (as amended, including by the Data (Use and Access) Act 2025), the Data Protection Act 2018 (as amended), PECR, and any other applicable Scottish or UK data privacy legislation.

"Controller Personal Data" means the personal data described in Clause 3 that Tandem Dots processes on your documented instructions.

"Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Controller Personal Data.

"Sub-processor" means any third party engaged in processing Controller Personal Data on Tandem Dots' behalf, including HighLevel and the sub-processors it in turn engages.

2. Scope of This DPA

This DPA applies only to personal data that Tandem Dots processes as your Processor, meaning data you or your Authorised Users upload about your own customers, clients, or contacts.

3. The Processing Schedule

3.1 Subject matter: the provision of the Tandem Dots SaaS platform and associated Services to you.

3.2 Nature of processing: collection, storage, organisation, retrieval, use, transmission, and deletion of personal data you upload to or generate within the Platform.

3.3 Purpose: to provide the CRM, funnels, automations, scheduling, messaging, invoicing, and reporting functionality you have subscribed to, strictly as instructed by you.

3.4 Duration: for the term of your subscription, and thereafter for the retention and deletion periods in Clause 10.

3.5 Categories of data subjects: your customers, clients, leads, and prospects; your own employees, contractors, and suppliers; and your own Authorised Users.

3.6 Types of personal data: names, contact details, communication history, booking and appointment information, payment references, and other personal data you upload consistent with the purpose in Clause 3.3.

4. Roles and Responsibilities

4.1 Your Role as Controller

You are responsible for ensuring that any personal data uploaded into the platform has a valid lawful basis for processing under UK GDPR.

4.2 Our Role as Processor

Tandem Dots will process Controller Personal Data only on your documented instructions, except where required by law.

4.3 Instructions from the Controller

Additional instructions must be in writing, lawful, and within the scope of the agreed Services.

4.4 Confidentiality

Tandem Dots will ensure that any person authorised to process Controller Personal Data is subject to a binding obligation of confidentiality before that person accesses the data.

5. Special Category Data

You must not upload special category personal data except as permitted under Clause 5.2. As a limited exception, you may collect and store special category data that is reasonably necessary to book or deliver a specific service, such as basic allergy or dietary information collected on a booking form, provided you comply with Clause 2.11 of our Acceptable Use Policy.

6. Sub-processors

6.1 Authorisation

By entering into this DPA, you give Tandem Dots your general written authorisation to engage HighLevel as a Sub-processor, together with the sub-processors listed at gohighlevel.com/sub-processors.

6.2 Sub-processor Obligations and Liability

Tandem Dots remains liable to you for the compliance of any Sub-processor with the data protection obligations in this DPA.

6.3 Notification of Changes

We will notify you within 5 Business Days of any Sub-processor change. You will have 14 days to object on reasonable data protection grounds.

7. International Data Transfers

Your documented instructions include authorisation for Tandem Dots to make Restricted Transfers reasonably necessary to deliver the Services, using UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.

8. Security Measures

HighLevel applies measures including data encryption in transit and at rest, role-based access controls, multi-factor authentication for admin accounts, and regular vulnerability scanning. Tandem Dots also applies its own organisational measures, restricting staff access to Controller Personal Data on a need-to-know basis.

9. Assistance, Data Subject Rights, and Breach Notification

Tandem Dots will provide reasonable assistance with security of processing, Personal Data Breach notification, and data protection impact assessments. If we become aware of a Personal Data Breach, we will notify you without undue delay.

10. Data Retention and Deletion

On termination of your account, you have 14 days to choose whether we delete or return all Controller Personal Data processed on your behalf. If you do not tell us your choice within that period, we will delete the data. Deletion or return will be completed within 30 days.

11. Audit Rights

Subject to reasonable advance notice (minimum 14 days) and appropriate confidentiality undertakings, you may audit our data processing activities not more than once per 12-month period.

12. Liability

Tandem Dots' total aggregate liability under this DPA is limited to the total Fees paid by you in the 12 months prior to the claim. This cap is combined with, and not in addition to, the cap in Clause 10.4 of the Terms & Conditions.

13. Term and Termination

This DPA remains in effect for as long as Tandem Dots processes Controller Personal Data on your behalf. It terminates automatically on expiry or termination of your wider Agreement with us, once the process in Clause 10 is complete.

14. Cooperation with Supervisory Authorities

Tandem Dots will cooperate, on request, with the ICO or any other competent UK supervisory authority.

15. Governing Law and Jurisdiction

This DPA is governed by the laws of Scotland, and any disputes are subject to the exclusive jurisdiction of the Scottish courts.

16. Entire Agreement and Precedence

This DPA constitutes the entire agreement between the parties on its subject matter. Where there is a conflict between this DPA and the Terms & Conditions concerning the processing of personal data, this DPA prevails.

17. Contact

Tandem Dots Ltd
2nd Floor, 48 West George Street
Glasgow, G2 1BP

[email protected]

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This Acceptable Use Policy ("Policy") forms part of your agreement with Tandem Dots Ltd and applies when using the Tandem Dots SaaS platform (powered by HighLevel) and related services ("Platform"). It applies to Users and all Authorised Users.

1. Purpose of This Policy

This Policy exists to protect Tandem Dots, our clients, and their end-users; ensure compliance with UK law, UK GDPR, and third-party provider terms; and prevent misuse of the Platform.

2. Prohibited Activities

2.1 Unlawful or Harmful Use

Users and Authorised Users must not use the Platform for any illegal, fraudulent, or harmful activity, send or store content that is obscene, defamatory, threatening, abusive, discriminatory, or otherwise unlawful, or upload, distribute, or link to malicious software.

2.2 Email, SMS, and WhatsApp Messaging

You must identify an appropriate UK GDPR lawful basis for using personal data for marketing purposes and separately ensure your electronic marketing complies with PECR. You must not send unsolicited bulk emails, misleading or deceptive content, use unauthorised sender IDs, or impersonate another business or individual. Every marketing message must clearly identify the sender and provide a working opt-out.

2.3 Payment and Financial Services

You may use the Platform to process ordinary customer payments through Stripe or other connected payment gateways, but must not use it to provide regulated payment services, e-money services, or investment services yourselves.

2.4 Third-Party Integrations

Integrations with Meta, Google, LinkedIn, TikTok, or other platforms must comply with those providers' API policies. We are not liable for account bans or restrictions resulting from your violation of external platform terms.

2.5 Platform Performance and API Rate Limits

You must not engage in any activity that places excessive load on the Platform or interferes with its normal operation.

2.6 Single Business Use, Account Sharing, and Resale Restrictions

Each Tandem Dots account is licensed for use by a single User in connection with that User's own business only. Users must not:

• Resell, sublicense, distribute, lease, or commercially exploit access to the Platform or Services
• Share login credentials between multiple individuals
• Use the Platform to provide outsourced hosted services, agency services, or white-label services to any third party's own business
• Allow unauthorised third parties to access or use the Platform

If you want to manage Tandem Dots for more than one separate business, each business needs its own separate Tandem Dots account and subscription.

2.7 User-Generated Content

You are solely responsible for content uploaded or processed through the Platform by you or your Authorised Users, and must ensure it complies with applicable law.

2.8 Prohibited Industries

We do not permit use of the Platform for gambling, adult content, escort services, unlicensed financial services, counterfeit goods, hate speech, violence, illegal activity, or pyramid schemes and MLM schemes that do not clearly disclose their commission structure to participants.

2.9 Intellectual Property and Platform Restrictions

Users and Authorised Users must not copy, reverse engineer, or use the Platform to build a competing product, or remove proprietary notices.

2.10 System Abuse and Security

You must not damage, disable, overburden, or attempt unauthorised access to any part of the Platform or its supporting infrastructure.

2.11 Health, Medical and Clinical Records

Tandem Dots is a business and marketing system, not a clinical records system. You may collect and store limited special category data where reasonably necessary to book or deliver a specific service — for example known allergies or dietary requirements — provided you collect only the minimum information needed. The Platform must not be used for detailed clinical notes, consultation records, diagnoses, treatment plans, health histories, or any other formal clinical record.

3. Social Media Scheduler Disclaimer

Our Platform integrates with third-party APIs for scheduling social media posts. While we aim for accurate scheduling, we cannot guarantee exact timing due to third-party API delays, platform restrictions, or outages beyond our control.

4. Data Protection Responsibilities

You must comply with all applicable data protection laws, identify and rely on an appropriate lawful basis under UK GDPR before processing your contacts' personal data, and not upload personal data unless you have the legal right to do so.

5. Security and Account Responsibility

You are responsible for maintaining the confidentiality and security of all account credentials, ensuring only authorised individuals access the Platform. You must immediately notify Tandem Dots of any suspected unauthorised access or security breach.

6. Breach Reporting and Response

You must notify Tandem Dots immediately if you suspect unauthorised access to your account or personal data processed via the Platform.

7. Enforcement

Tandem Dots may suspend or terminate access without notice if you breach this Policy or our Terms & Conditions, violate UK law or third-party provider policies, or put Tandem Dots, our platform, or other clients at risk.

8. Updates to This Policy

We may update this Policy to reflect changes in law, platform functionality, or business needs, and will take reasonable steps to notify you of material changes. The latest version is always available at tandemdots.com.

9. Contact Us

Tandem Dots Ltd
2nd Floor, 48 West George Street
Glasgow, G2 1BP

[email protected]

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Tandem Dots Ltd ("we", "us", or "our") uses cookies and similar technologies on our website and platform to deliver core functionality, enhance your experience, and analyse how visitors use our services.

By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They help us to recognise your device, store preferences, and improve your browsing experience.

2. Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for the operation of our site (e.g. login, navigation, security).
Functional Cookies	Store your preferences (e.g. region, language, settings).
Analytics Cookies	Help us understand how users interact with our website (e.g. via Google Analytics).
Marketing Cookies	Track your browsing to show relevant advertising or content (e.g. Meta Pixel).

We do not use cookies to collect sensitive personal data or share personal data with third parties for resale.

3. Third-Party Cookies

Some cookies are set by third-party services integrated with our platform, including:

• Google Analytics – traffic and usage data
• Meta (Facebook Pixel) – marketing and conversion tracking
• HighLevel – platform functionality and session management

Please review the privacy and cookie policies of these third parties for more information.

4. Managing Your Cookie Preferences

You can control or disable cookies through:

• Our cookie banner, which appears when you first visit our site
• Your browser settings, where you can block or delete cookies
• Opt-out tools such as youronlinechoices.com/uk

Note: Disabling essential cookies may impact the functionality of our website or platform.

5. Changes to This Policy

We may update this Cookies Policy from time to time. If we make significant changes, we will notify you via a banner or email (where appropriate). The latest version will always be available on this page.

6. Contact Us

Tandem Dots Ltd
2nd Floor, 48 West George Street
Glasgow, G2 1BP

[email protected]

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